SMBC Group

Returning Candidate?

Sr. Operations Associate - Client Services Center

Sr. Operations Associate - Client Services Center

Job Locations 
US-NJ-Jersey City
Career Category 
Position ID 
Corporate Title 
Posting Date 

More information about this job


SMBC is looking for an a candidate to work in the Financial Investigations Department of the Client Services Center, located in Jersey City, NJ (Harborside). The candidate will ensure that all inquiries received from SMBC’s customers and financial institutions are addressed and resolved in a timely manner utilizing the Sungard Investigations system, Montran Payment System, and Lotus Notes Email Database. Comprehensive and concise responses must be provided while adhering to SMBC’s overall policy related to customer communication and correspondence. There is a strong requirement for an individual who has excellent written and verbal communication skills and is detail oriented.



  • Review, investigate and amend transactions processed by all departments and clients
  • Research of incoming and outgoing CHIPS, Fedwire and book transfer transactions
  • Analyze payments, initiate outgoing correspondence via SWIFT or emails, create adjustments/make payments and respond via SWIFT or email
  • Respond to telephone inquiries



  • Minimum of 3 years' experience in Investigations/Compensation and/or Customer Service Field and understanding of BAFT Compensation rules
  • Strong working knowledge of compliance related investigations and OFAC/AML guidelines
  • Working knowledge of Chips, Swift, and Fedwire payment systems
  • Strong written and verbal communication skills to resolve inquires with internal departments and external customers
  • PC skills including MS Excel, Word, Power Point, etc.
  • Knowledge of Sungard system and Montran system a plus