The Application Support Specialist is part of the Risk and Regulatory Applications Reporting group of JRI-A. This role is responsible for providing IT support for the Banks Regulatory Reporting systems for the NY Branch, BHC and Canada.
Executes with respect to the planning, execution and/or implementation of projects through all phases, tasks and timelines.
Ensures defined project management methodologies and industry best practices and project management methodologies are employed, including process quality reviews (PQRs) and post implementation reviews (PIRs).
Supports Regulatory Reporting applications including filings required for NY Branch, Capital Markets, and BHC.
Provides day to day administration and configuration of the application environment including but not limited to file imports, configuration settings, production monitoring and user support.
Produces detailed system requirements specifications, complex data flow diagrams, test plans and process diagrams using standardized documentation methods.
Collaborates with Developers, Analysts and Business Stakeholders to understand and propose technology solutions to meet complex business and technical objectives.
Ensures that proposed solutions comply with the bank’s technology direction, change management and security policies.
Submits Change Requests (CRs) and System Maintenance Logs (SMLs) as part of the change management process where applicable.
Reviews use cases/enhancements for application change as part of the change management process where applicable.
Assists with or prepares test strategies in coordination with Quality Assurance Team; engages with the Development team in unit testing and system testing to resolve reported issues.
Provides support in identifying and implementing new technologies and functions, to assist the functional business users.
Provides strong vendor management by coordinating initial contracts, resolving issues, maintaining communication, accountability and financial discipline
Participates in Disaster Recovery exercises and Technology Recovery Services when needed.
Advanced knowledge creating data models and packages.
Ability to gather and analyze end user requirements and build specifications.
Familiarity with DFA including Section 165 and Basel III.
Ability to work well autonomously and be a self-starter.
Demonstrates resilience under pressure and ability to deal with complexity and respond quickly to uncertainty.
Excellent analytical skills and ability to work to tight time scales.
Good communication verbal and writing skills, including report writing.
Detailed, thorough and diligent with robust data analysis and data profiling skills.
5 to 7 years of specialized experience
6+ years' experience as a Regulatory Reporting application administrator working on complex system integration projects within a technical environment is required.
Preferred: BA / BS
Business fluency in the following language(s): English
SMBC's "5 Values" guide the overall culture of the work environment - Customer First; Proactive/Innovative; Speed; Quality; and Team SMFG. This job is performed in a secured bench seating office environment, using standard office equipment (i.e., desktops, phone, etc.) The role may regularly require long hours and occasional weekend work, as job duties and team priorities demand.
The physical demands described here are representative of those that must be met by an employee to successfully perform this job: Standard SMBC office environment.
Percentage of travel required: 0 - 10%
The role may regularly require long hours and occasional weekend work, as job duties and team priorities demand.