SMBC is seeking a Limited Duration Full Time Temp for our SMFL Department located in New York, NY
Customer Service staff position responsible for handling (via phone calls, email, mail) as the first point of contact in SMFL NY branch all customer inquiries and requests with respect to: principal balance inquiries, early payoff requests, invoice billing inquiries, audit confirmation letters, requests for copies of amortization schedules, request for copies of contracts and all other general customer-related questions. Position will be involved in handling some of the above or directing the issues to appropriate department to handle, e.g., Accounting (Billing), Collections, Operations, Marketing/Sales and Credit departments.
2-5 years of comparable or relevant experience. Customer service experience in a financial services company desired.