SMBC Group

  • Client Service Representative I-Bi Lingual Japanese

    Job Locations US-NY-New York
    Posting Date 3 weeks ago(5/3/2018 11:43 AM)
    Career Category
    Cash Management
    Position ID
    2018-0199
    Corporate Title
    N/A
    Type
    Full-Time
  • Overview

    Responsible for answering and addressing customer inquiries related to cash management products by email or phone

     

    Responsibilities

    1. Log customer data and inquiry information into proprietary system.
    2. Work with our partner bank to provide set up service support and troubleshooting issues.
    3. Manage customer entries into our billing database for the purpose of generating invoices.
    4. Collaborate with our back office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries.
    5. Work together and problem solve along with our product team to assist in resolving issues.
    6. Develop good knowledge of bank cash management products to provide assistance, support and customer service to GTBD sales team and corporate banking relationship managers.
    7. Knowledge of internal policies and procedures in order to effectively execute processes.
    8. Keep close communication with the Senior Client Service Representatives on daily tasks and progress.
    9. Answer and address customer inquiries related to our cash management products

     

    Qualifications

    1. Ability to use time efficiently and effectively and remain customer service oriented while handling large volumes of customer inquiries.
    2. Ability to effectively multi-task a broad range of activities, tasks, and outcomes. Proactively follow-up on open items and work that needs to be advanced forward.
    3. Ability to clearly communicate verbally and in writing across various communication settings and styles.
    4. Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact.
    5. Ability to anticipate customer’s needs.
    6. Ability to quickly learn internal policies and procedures, think independently and suggest solutions.

     

    Work Experience: 0 to 2 years of comparable or relevant experience 
    Education: BA/BS Preferred.
    Language Skills: Business Fluency in the following languages: English and Japanese (Spanish is preferred.)

     

     

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed