The Collections Specialist is responsible for monitoring accounts to identify overdue payments, contacting all delinquent accounts within the SMFL portfolio, issuing Demand and Default Notices as needed, keeping accurate records and reporting on collection activity. The Collections Specialist will work closely with the Asset Management, Credit and Sales teams on delinquent customers that are seeking assistance via restructuring of their contractual obligations. The Collections Specialist will also assist the Accounting department to reconcile billing issues or payment misapplications. Reports to the Asset Manager.
Reviewing open accounts for collection efforts.
Making outbound collection calls in a professional manner while keeping and improving customer relations.
Collect customer payments in accordance with payment due dates.
Identify issues attributing to account delinquency and discuss them with management like customers to be placed on hold or sent to outside collection agency, customers that may benefit from payment deferrals or whole term debt restructuring, etc.
Work closely with the Asset Manager on those accounts that trending toward repossession.
Identify issues with billing, pricing, systems, etc. and escalate as needed including assisting the Accounting Department to resolve any billing or payment misapplication issues.
Maintain and document communication with customers, this includes updating all customer comment logs, drafting and sending all Demand, Default and other Notices to delinquent customers.
Prepare reports for management.
Work with other departments to ensure that client/customer expectations are being met.
Minimum of 5 years collections experience in leasing industry; or 3-4 years collections experience plus 2-4 years combined experience in credit and/or machinery, transportation and equipment appraisal, preferably at a leasing company; or an appropriate combination of education and experience.
Highly knowledgeable of all aspects of the leasing business from origination through maturity including repossession/resale/litigation/bankruptcy
Knowledgeable of lease management systems (InfoLease, Sungard Ambit Asset Finance, or similar application systems).
InfoLease, Sungard Ambit Asset Finance, or similar application systems.
Strong communication skills (writing and interpersonal).
Proficiency in Microsoft Office including Excel, Word and PowerPoint
TValue software pricing skills. Understanding of Time Value of money
Ability to work independently and to adapt to a fast changing environment.
Must have attention to details with an eye for accuracy