SMBC Group

  • Client Service Representative I- Bilingual Japanese

    Job Locations US-NY-New York
    Posting Date 3 weeks ago(12/31/2018 11:21 AM)
    Career Category
    Transaction Management
    Position ID
  • Overview

    SMBC's Global Transactional Banking Department is looking for a Client Service Representative to join their growing team.


    • Log customer data and inquiry information into proprietary system.
    • Work with our partner bank to provide set up service support and troubleshooting issues.
    • Manage customer entries into our billing database for the purpose of generating invoices.
    • Collaborate with our back office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries.
    • Work together and problem solve along with our product team to assist in resolving issues.
    • Develop good knowledge of bank cash management products to provide assistance, support and customer service to GTBD sales team and corporate banking relationship managers.
    • Develop strong knowledge of internal policies and procedures in order to effectively execute processes.
    • Keep close communication with the Senior Client Service Representatives on daily tasks and progress.
    • Answer and address customer inquiries related to our cash management products


    • Work Experience: more than 2 years of comparable or relevant experience
    • Education: BA/BS Preferred.
    • Language Skills: Business Fluency in the following languages: English and Japanese (Spanish is preferred.)
    • Ability to use time efficiently and effectively and remain customer service oriented while handling large volumes of customer inquiries.
    • Ability to effectively multi-task a broad range of activities, tasks, and outcomes. Proactively follow-up on open items and work that needs to be advanced forward.
    • Ability to clearly communicate verbally and in writing across various communication settings and styles.
    • Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact.
    • Ability to anticipate customer’s needs.
    • Ability to quickly learn internal policies and procedures, think independently and suggest solutions.


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