SMBC is looking for a Senior Operations Associate to work in the Investigations Department of Client Services Center, located in Jersey City, NJ (Harborside). The candidate will ensure that all inquiries received from SMBC’s customers and financial institutions are addressed and resolved in a timely manner utilizing the Sungard Investigations system, Montran Payment System, and Lotus Notes Email Database. Comprehensive and concise responses must be provided while adhering to SMBC’s overall policy related to customer communication and correspondence. There is a strong requirement for an individual who has excellent written and verbal communication skills and is diverse and detail oriented and would be a point of escalation for complex inquiries or special handling requests.
Reviewing, verifying, and approving all investigation correspondences and payments on Sungard and on Montran.
Reviewing and answering e-mails directed to the Investigations team, and insure the staff replies accurately and professionally to all e-mails directed to them.
Preparation of Investigations reports for Senior Management.
Ad hoc projects.
Minimum of 5 years experience in Investigations/Compensation &/or Customer Service Field and understanding of BAFT Compensation rules.
Strong working knowledge of compliance related investigations and OFAC/AML guidelines.
Working knowledge of Chips, Swift, and Fed wire payment systems. (Montran experience a plus but not mandatory.)
Strong written and verbal communication skills to resolve inquires with internal departments and external customers.
PC skills including MS Excel, Word, Power Point, etc.
Understanding of Money Transfer processing from end to end. and strong customer service experience.