We are looking for a new team member to join our growing bank to provide technical and administrative support to our employees, as a Learning Management Systems (LMS) Analyst within the Talent Development team.
As a member of the Talent Development Team, the LMS Analyst has responsibilities that include: creating, updating and reviewing eLearning training, launching trainings, including instructor-led training invitations, generating reports, and providing solutions to SMBC’s employees’ technical issues. Additionally the LMS Analyst will be updating and creating learning profiles, curricula and programs, and supporting the LMS quarterly system updates and general maintenance.
Looking to the near future, we will be adding more system capabilities. As the position incumbent, you will have the opportunity to learn additional modules, including Succession Planning and Performance Management.
If you have 1-2 years LMS experience (Success Factors would be a plus); strong verbal and written communication skills; a customer service orientation; strong Excel skills and good PowerPoint and Word skills; are detail oriented, and have the ability to work with a diverse group of people, we would love to meet you.
We are Sumitomo Mitsui Banking Corporation (SMBC), a core member of Sumitomo Mitsui Financial Group (SMFG), a Tokyo-based bank holding company that is ranked among the largest 25 banks globally by assets under management.
SMBC Americas Division, with more than 2,500 employees, operates in the US, Canada, Mexico and South America. We work across SMFG to offer our corporate and institution clients sophisticated and comprehensive financial services around the globe.
-Upload course descriptions and content
-Identify and run reports
-Manage the Training Request process including consulting on appropriate user populations, course launch dates and rollout populations
-Resource of technical knowledge for all LMS Admins
-Create and resolve LMS Helpdesk tickets ( as back up to the primary support desk administrators)
-Create and maintain LMS processes and procedures and documentation such as job aids, training certificates, assessments.
-Become an expert on the system so as to troubleshoot and provide technical guidance
- other training related admin duties as required
1-2 years LMS experience;(SuccessFactors a plus)
Strong verbal and written communication; customer service orientation
Strong Excel; good PowerPoint and Word
Knowledge of reporting tools (such as Cognos and Tableau;elearning content development software (such as Captivate and Articulate), and/or Adult Learning principles a plus.