Operations (Los Angeles) is a group within BCDAD and is responsible for the timely and accurate processing of wire transfers and other deposit account related services for the bank and its clients. Provides administrative support for payments, deposits, wire transfers and foreign currency wires, as well as responds to service inquiries made by and on behalf of the bank's clients.
The Operations Associate is responsible for processing incoming and outgoing wire transfers, payments and deposits. This is a transactional role whose primary focus is on day-to-day operational execution of routine administrative duties. Under supervision, applies technical knowledge to resolve non-complex problems or escalates as appropriate. Coordinates with peer Operations Associates to check and verify the work of one another. Serves as first point of contact for inquiries from customers and other parties. May be assigned to one area or function, including Remittance or Deposit. Reports to the Senior Team Leader. Number of direct reports: none. Number of indirect reports: none.
The job responsibilities are described herein:
Compiles, scans and processes incoming and/or outgoing wire transfers, payments or deposits.
Inputs transactions into designated application systems.
Follows control procedures in opening and closing transaction processing.
Gathers documentation to identify errors and disputes. May work with banking and financial institutions and corporate customers. Responds to reported anomalies following established guidelines and/or as instructed.
Performs end of day close out of transactions
Participates in Disaster Recovery exercises to ensure smooth recovery of department operations after business disruption.
Generates statistical reports to monitor and track department activity.
CRITICAL JOB KNOWLEDGE AND CORE COMPETENCIES/SKILLS
Knowledge of accounting procedures and processes.
Exposure to money transfer processes.
Exposure to bank compliance rules and regulations (i.e., OFAC, AML, etc.)
A customer service mindset with excellent ability to respond with diplomacy, under pressure, in challenging situations.
Excellent analytical skills, an eye for details and excellent time management skills.
Exceptional verbal and written communication skills .
Exposure to CHIPS, SWIFT and Fedwire networks.
Adept at working and effectively collaborating with client, operations and technology teams.
Ability to identify problems, deal with complexity and respond quickly to uncertainty.
Work Experience: 1 to 3 years of specialized experience in Financial Services
1 to 3 years prior experience at an international banking back office operation.
Education: Required: High School or Equivalent
Preferred: BA / BS (or equivalent experience)